Returns & exchanges

If an item does not meet your expectations for any reason, it may be returned within 14 days. Rugs cannot be returned because they are custom-made.

If you would like to return an item, please send an e-mail to [email protected] or contact us. Please include your ordernumber. 
We will contact you via email for further processing. 

The item you would like to return must be provided with original tags and be forwarded. Their original packaging FRANKLY Amsterdam holds no liability for the shipment of returned items. So repack it carefully (original packaging) and postage is sufficient, preferably registered, and equipped with a tracking code. 

Frankly Amsterdam
Keesje Brijdeplantsoen 16
1019 TG Amsterdam
The Netherlands

It is possible to exchange for a different colour or item. The alternate item will be shipped to you for free (within the EU) as soon as the returned articles are received.
If you would prefer to receive a refund, we will ensure that it is returned within 7 days of receipt of your original item.

We do not accept returns of items that were not purchased through our website.

For more questions about the Exchange & Return, please check our FAQs or feel free to contact us!