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All our products are made with care and attention.
In order to keep them as beautiful as they are, please mind the following care instructions.
If you have any specific question, please feel free to contact us!
We are happy to be of service!
CARE INSTRUCTIONS - OUTDOOR RUGS
We recommend regular cleaning (monthly) of the outdoor rug.
Vacuum the rug with a normal (upright or cylinder) vacuum cleaner without the brush or beater bar
engaged. Avoid vacuuming over 1200W. After vacuuming, you can use cold water with a pH-neutral soap or a non-ionic detergent to remove all dirt on both sides of the rug. Dry the rug in the sun afterwards.
Stains need to be removed as soon as possible. Absorb the stain using a strong absorbing paper
(like kitchen paper) or a clean cloth. Remove stains using pH-neutral soap or dish soap and scrub it gently with warm water. Do not use highly acidic cleaning agents to remove stains from your rug. This can cause discoloration of the yarn.
In case of heavy staining we advise you to always have your rug cleaned by a specialist in rug cleaning.
To avoid the rug getting moldy hang or lay down the rug in sunlight on a clean surface. For the rug to
be completely dry, alternate the sides.
If you would like to storage your outdoor rug you need to clean it properly first. Make sure you never fold your rug. You have to roll it up, wrap it in plastic and secure it with tape for example.
When in doubt, please don’t hesitate to contact us for more information.
Frankly Amsterdam guarantees its rugs for 2 years of normal use.
All our products are made with care. In case a manufacturing defect escaped our attention, please inform us within 14 days after delivery and leave the product unused.
Small differences or irregularities in color, weft or size may occur. This is inherent to the use of natural
fibers and has to be accepted when within normal commercial tolerances.
Frankly Amsterdam will not accept any complaint if shading is concerned.
SOMETIMES WE SPILL...
No matter how careful you are, accidents happen.
And rugs as beautiful as these ones deserve the best possible care when this happens.
In case of heavy staining or transferred dirt, we advise you to always have your rug cleaned
by a specialist.
Light stains on Eucalyptus rugs and mohair or wool rugs can safely be treated with JAMES cleaning agents.
JAMES Water, Stainwonder and Stainspray have been successfully tested on our Eucalyptus
qualities. Information on what agent to use for which specific situation can be found in the JAMES
staindiscs for fresh and persisent stains below.
Are you interested in purchasing a JAMES starter set?
Please get in touch with us!